86bd9 Privacy Policy

1. Introduction

1.1 86bd9 is committed to protecting the privacy and personal data of all players who use our online betting and casino services. We take our data protection obligations seriously and have designed our systems, processes, and policies to reflect that commitment.

1.2 This Policy applies to all personal data collected by 86bd9 through the platform, including data collected during account registration, identity verification, payment processing, customer support interactions, and general platform usage.

1.3 This Policy is effective as of 1 January 2026 and supersedes all previous versions. We encourage you to review this Policy periodically to stay informed about how 86bd9 handles your personal information.

2. Who We Are

2.1 86bd9 is an online betting and casino platform operated under an international gaming licence. The platform serves players in Bangladesh and is accessible at https://86bd9.io.

2.2 For the purposes of this Policy, 86bd9 is the data controller in respect of personal data collected directly from players through the platform. Where 86bd9 engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by contractual obligations consistent with this Policy.

2.3 For any data protection enquiries, please contact us at [email protected].

3. Personal Data We Collect

3.1 86bd9 collects the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, National ID number, passport number	Account registration, KYC verification, age verification
Contact Data	Mobile phone number, email address, residential address	Account communication, withdrawal verification, support
Financial Data	bKash/Nagad/Rocket mobile number, bank account details (where applicable), transaction history	Deposit and withdrawal processing, fraud prevention, AML compliance
Technical Data	IP address, device type, browser type, operating system, session identifiers	Platform security, fraud detection, personalisation
Usage Data	Pages visited, games played, bet history, session duration, feature interactions	Platform improvement, responsible gaming monitoring, analytics
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance
KYC Documents	Copies of National ID card, passport, utility bills, payment method screenshots	Identity verification, AML/CTF compliance, regulatory obligations

3.2 86bd9 does not knowingly collect sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — unless explicitly required for regulatory compliance purposes, in which case we will seek your explicit consent.

4. How We Collect Your Data

4.1 86bd9 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, submitting support requests, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically when you access the platform, including via cookies, server logs, and session tracking tools (see Section 10);
• Third-party sources: Identity and fraud-screening data from KYC verification partners, financial crime screening databases, and payment processors such as bKash, Nagad, and Rocket where they share transaction confirmation data with us;
• Public sources: Publicly available information used to verify identity or to investigate suspected fraud or prohibited conduct, where necessary and proportionate.

5. How We Use Your Personal Data

5.1 86bd9 uses the personal data it collects for the following purposes:

• To create, manage, and maintain your 86bd9 player account;
• To verify your identity and age in compliance with KYC and anti-money-laundering (AML) obligations;
• To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card);
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct on the platform;
• To monitor betting and gaming activity for responsible gaming compliance, including identifying signs of problem gambling;
• To communicate with you regarding your account, transactions, security notices, and policy updates;
• To provide customer support and resolve disputes or complaints;
• To send you promotional offers, bonuses, and marketing communications where you have consented to receive them (see Section 15);
• To analyse and improve the performance, features, and user experience of the 86bd9 platform;
• To comply with applicable legal, regulatory, and licensing obligations.

6. Legal Bases for Processing

6.1 86bd9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contract with you as a registered 86bd9 player — including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with KYC, AML, counter-terrorism financing (CTF), and other applicable legal and regulatory requirements under our international gaming licence;
• Legitimate interests: Processing carried out in pursuit of 86bd9's legitimate business interests — such as fraud prevention, platform security, analytics, and responsible gaming monitoring — where those interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in relation to marketing communications and non-essential cookies. You may withdraw consent at any time without detriment to your account.

7. Sharing Your Personal Data

7.1 86bd9 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process deposits and withdrawals on your behalf;
• KYC and identity verification providers: Third-party verification services engaged to confirm your identity and screen against financial crime databases as required by our licence;
• Game and technology providers: Licensed game suppliers including Evolution Gaming, Ezugi, Pragmatic Play, Spribe, NetEnt, and Microgaming — limited to the data necessary to deliver the game service and maintain fair play records;
• Fraud prevention and security services: Specialist providers who assist 86bd9 in detecting and preventing fraudulent activity, account takeover, and money laundering;
• Legal and regulatory authorities: Where 86bd9 is required or permitted by law to disclose data to law enforcement agencies, regulatory bodies, or courts — for example in the context of a financial crime investigation or a legal dispute;
• Professional advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 86bd9 business, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

7.2 All third-party processors engaged by 86bd9 are required to process personal data only on 86bd9's documented instructions and to implement appropriate technical and organisational security measures.

8. International Data Transfers

8.1 As an internationally licensed platform serving players in Bangladesh, 86bd9 may transfer personal data to third-party service providers located outside Bangladesh. Where such transfers occur, 86bd9 ensures that appropriate safeguards are in place, which may include contractual protections, adequacy determinations, or the equivalent of standard contractual clauses recognised under applicable data protection frameworks.

8.2 If you have questions about the safeguards applicable to a specific international transfer, please contact [email protected].

9. Data Retention

9.1 86bd9 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or our regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the duration of the player's registered account and for a period of five (5) years following account closure, in line with AML record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under anti-money-laundering regulations;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer where required by applicable law or an ongoing investigation;
• Marketing consent records: Retained for the duration of the player's active marketing subscription plus three (3) years following unsubscription, to demonstrate consent compliance;
• Support and dispute records: Retained for three (3) years following the resolution of the relevant issue;
• Technical and log data: Retained for up to twelve (12) months for security and fraud investigation purposes, then deleted or anonymised.

9.2 At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.

10. Cookies & Tracking Technologies

10.1 86bd9 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device that enables the platform to recognise your browser and retain certain session and preference information.

Types of Cookies Used by 86bd9

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cookies cannot be disabled without impairing core platform functionality;
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method display, and responsible gaming tool settings. These improve your experience without tracking you across external sites;
• Analytics cookies: Used to understand how players navigate and use the 86bd9 platform in aggregate. This data helps us identify performance issues and prioritise improvements. Analytics data is anonymised where possible;
• Security cookies: Used to detect and investigate suspicious login attempts, unusual account activity, and potential fraud patterns.

10.2 86bd9 does not use third-party advertising cookies or behavioural tracking cookies that follow you across external websites for marketing targeting purposes.

10.3 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect your ability to access or use certain features of the 86bd9 platform.

11. Your Data Rights

11.1 As a player whose personal data is processed by 86bd9, you have the following rights, which you may exercise at any time by contacting [email protected]:

• Right of access: You may request a copy of the personal data 86bd9 holds about you, along with information about how it is used and with whom it is shared;
• Right to rectification: You may request that 86bd9 correct any personal data that is inaccurate or incomplete. You may also update certain account details directly through the platform settings;
• Right to erasure: In certain circumstances, you may request that 86bd9 delete your personal data. This right is subject to limitations where retention is required by law or for the defence of legal claims;
• Right to restriction: You may request that 86bd9 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested;
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format;
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes, where you have grounds relating to your particular situation. You may always object to direct marketing processing at any time;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

11.2 86bd9 will respond to all verified data rights requests within thirty (30) days. Where a request is complex or numerous, we may extend this period by up to an additional sixty (60) days, in which case we will notify you of the extension and the reason for it.

11.3 86bd9 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

12. Children and Minors

12.1 The 86bd9 platform is strictly for persons aged 21 and above. 86bd9 does not knowingly collect personal data from individuals under the age of 21. If we become aware or have reason to believe that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

12.2 If you believe that a minor has registered an account on 86bd9, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

13. Security Measures

13.1 86bd9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 86bd9 servers;
• Salted hashing of account passwords — passwords are never stored in readable form;
• Two-factor authentication (2FA) availability for player accounts to reduce the risk of unauthorised access;
• Role-based access controls ensuring that 86bd9 staff can only access player data where it is necessary for their specific role;
• Regular security audits and penetration testing of platform infrastructure;
• Automated fraud and anomaly detection systems monitoring account and transaction activity in real time;
• Secure, access-controlled data storage environments with encryption at rest for sensitive data categories.

13.2 Despite these measures, no system is entirely immune to security risks. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 86bd9 will notify affected players promptly and take all reasonable steps to contain the breach and mitigate its impact.

13.3 You are also responsible for the security of your own account. 86bd9 recommends using a strong, unique password for your 86bd9 account and enabling two-factor authentication where available. Never share your login credentials with any third party.

14. Third-Party Links

14.1 The 86bd9 platform may contain references or links to third-party websites or services — for example, the websites of licensed game providers. These third-party sites operate under their own privacy policies, and 86bd9 is not responsible for their data practices. We encourage you to review the privacy policies of any third-party sites you visit.

14.2 The inclusion of a reference to a third-party service does not constitute 86bd9's endorsement of that service or its data practices.

15. Marketing Communications

15.1 With your consent, 86bd9 may send you promotional communications including bonus offers, game launches, seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, Pohela Boishakh, and other relevant occasions, as well as general platform news.

15.2 You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from 86bd9;
• Updating your communication preferences in the account dashboard;
• Contacting [email protected] with the subject line "Unsubscribe".

15.3 Opting out of marketing communications will not affect your ability to receive transactional messages related to your account, such as deposit confirmations, withdrawal notifications, security alerts, and KYC requests. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.

15.4 86bd9 does not share your contact details with third-party marketers. Any promotional communications you receive will come directly from 86bd9.

16. Changes to This Privacy Policy

16.1 86bd9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we provide. Where changes are material, we will notify affected players via the platform or by email to the registered account address, with a minimum of seven (7) days' advance notice.

16.2 The effective date at the top of this Policy will always reflect the date of the most recent revision. Continued use of the 86bd9 platform following the effective date of any amendment constitutes acceptance of the revised Policy.

16.3 If you do not accept the revised Privacy Policy, you must discontinue using the platform. You may request account closure by contacting [email protected].

17. Contact & Complaints

17.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way 86bd9 handles your personal data, please contact our support team:

• Email: [email protected]
• Subject line for data requests: "Data Privacy Request"
• Subject line for complaints: "Privacy Complaint"
• Response target: Acknowledgement within 48 hours; full response within 30 days
• Support availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST)

17.2 If you are not satisfied with 86bd9's response to a privacy complaint, you may refer the matter to the relevant supervisory authority or dispute resolution body with jurisdiction over your complaint, in accordance with the laws of the jurisdiction governing these matters.